FAQ

1. What is Lost Charm?
Lost Charm is your destination for timeless treasures that bring vintage elegance into your home. Since 2016, we’ve been curating a stunning collection of unique and handcrafted vintage decor, blending the charm of the past with nostalgia for the present.

2. Where is Lost Charm based?
Lost Charm is based in the UK, and we proudly ship our products across the country.

3. What types of products do you sell?
We specialize in vintage home decor, including handcrafted items, antiques, and one-of-a-kind treasures that add character and elegance to any space.

4. Are all items genuine vintage pieces?
Yes, our collection is carefully curated to ensure authenticity and quality. Each piece is either a genuine vintage item or handcrafted to evoke vintage charm.

5. How do I place an order?
You can browse and purchase items directly from our online store. Simply add your desired items to your cart, proceed to checkout, and follow the instructions to complete your purchase.

6. Do you offer international shipping?
Currently, we only ship within the UK.

7. How long does shipping take?
Orders are typically processed within 1-3 business days and shipped via reliable carriers. Delivery usually takes 3-7 business days, depending on your location.

8. What is your return policy?
We want you to love your purchase! If you’re not satisfied, you can return your item within 14 days of receipt for a refund or exchange. Items must be in their original condition. Please note that return shipping costs are the responsibility of the buyer.

9. Can I request a specific vintage item?
While we cannot guarantee availability, we’re always on the lookout for unique treasures. Feel free to contact us with your request, and we’ll do our best to help.

10. How can I contact Lost Charm?
You can reach us through our website’s contact form or email us directly at info@lostcharm.shop. We aim to respond within 24-48 hours.

11. Do you offer gift wrapping or custom notes?
Yes, we’re happy to make your purchase extra special! During checkout, you can select gift wrapping and include a personalized note.

12. How do I care for vintage items?
Each vintage piece is unique and may require special care. We provide care instructions for specific items on their product pages. For general care, handle your vintage treasures gently and avoid exposure to extreme conditions.

13. Do you offer discounts or promotions?
Yes, we occasionally run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated!

14. Can I visit Lost Charm in person?
At this time, we operate exclusively online, allowing us to bring our collection to customers across the UK.

15. Do you sell wholesale?
If you’re interested in bulk purchases or wholesale, please contact us directly for more information.

Feel free to reach out with any additional questions—we’re here to help!